New Trends in Improving Public Service Delivery in Ukraine

Abstract.

In the aspect of the European integration aspirations of Ukrainian society and the social development of the nation state, the issues of its service function formation in the form of public services are becoming more and more relevant in Ukraine. It is worth noting that the functioning of the service state model in Ukraine is only at its initial stage and requires improvement of the institutional arrangements for the public services delivery, which involves taking into account existing problems of their delivery by public authorities in the process of deepening the local government reform and long-term restructuring of the national economy. The purpose of the article is to state the areas of concern in the system for providing administrative, social, housing and public utility services, and to define and elaborate on long-term trends for improving their functioning, as well as their common features and characteristics. The modern general and specific scientific research methods have provided the methodological basis for the research. Their use is based on a systematic approach. The analytical method was used to identify the problematic area of the branched public service delivery system. The comparative-functional and analytical methods were used to identify modern trends in improving the provision of administrative, social, housing and public utility services, their functioning, as well as their common features and characteristics. The research process has provided a comprehensive grounding and articulation of promising trends in improving the system of providing administrative, social and housing and public utility services in Ukraine and identifying their functional features and common characteristics

Keywords: administrative services, social services, housing and public utility services, citizens, public governance

https://doi.org/10.52566/msu-econ.8(3).2021.75-83